What should I do in the event of data loss?

Have you lost important data? Don't panic! Don't attempt to restore it yourself using untried methods. Even one unsuccessful data recovery attempt can reduce the chances of recover

In the event of data loss, the top priority is to preserve the data storage device in the state it was in immediately after the error, and to select a professional data recovery service. KÜRT’s data recovery technology can be used to restore data in the case of virtually all hardware and software malfunctions.

Standard data recovery service

Send us your damaged data storage device or deliver it personally to our customer service centre as soon as possible. We will give you a price quote within 25 minutes of receiving the storage device.
The data recovery work begins as soon as you confirm the order, and takes 3-6 days, depending on the severity of the problem.
This means that (in the event of a successful operation) you can begin using your data again in as short a time as possible. This service is only available during business hours.
Please recover my data!

In addition to our standard data recovery service, we offer a variety of special options depending on the type of storage device and the urgency of the case. For more details of these, please follow the link below:
Data recovery services and prices

To place a new data recovery order:
First register in our Online Help Desk System
You can do this via our website by clicking on the above link, or by visiting us in person (Budaörs, Szabadság út 301.) and providing the necessary details at our customer service centre. If you experience any problems our staff will be happy to assist you (tel: +36 1 228 5410)
Please recover my data!

Before we can get to work, you will need to provide us with three things:

A completed and signed data recovery agreement. (Our Online Help Desk System will generate the appropriate agreement for you to sign.)
An appropriately completed data form. (The data form can also be downloaded from the Online Help Desk System.)
Of course, we also need the damaged data storage advice, which you can deliver in person or send to us by post/courier.
If you choose our Premium Diagnosis Service we will collect the damaged storage device at a time and place of your choosing, and transport it to KÜRT’s premises.

For details of the data recovery process, please follow this link: The data recovery process
Your recovered data will be provided on a new data storage medium.

We retain the original storage device until the client is assured that the recovery has been successful. Upon taking delivery, the client has an opportunity check the completeness and usability of the recovered data. The client may settle the bill for the service either before or at the same time as taking receipt of the data.

If you have any questions, please contact us in person or by phone, and consult with a member of our staff:

24/7 Data Recovery Hotline: +36 30 210 7177
Our address: Budaörs, Szabadság út 301.
Opening hours: on working days from 8:30 am to 5:30 pm

Technological considerations – important information

There are several ways to go about having your data storage device diagnosed. When choosing between them, it is very important to bear the following in mind:

Whether or not (and to what extent) further data loss could occur in the course of the diagnostic examination depends on the method used.
There are simple (and cheap) methods, which carry a high risk that the diagnostic examination itself will lead to further data loss.
The technology used by KÜRT in the course of performing the service that we offer to you rules out the possibility of any more data being lost during the diagnostic examination. How?

The hard drives are examined in a cleanroom (dust-free) laboratory environment that complies with the relevant internationally recognised standards. This is where we disassemble the data storage device, and before starting the motor that spins the disks inside it we first make sure that there is no danger of further damage to the data storage surfaces. After doing this we read the most important information from the disks using our own equipment, and compile the results of the diagnosis for you based on the data thus obtained.

To protect your valuable data and KÜRT's reputation for reliability and safety, we only perform diagnostic examinations using the technology briefly outlined above.

When examining magnetic tape we use technology that differs from the above, but which also guarantees the safety of the recoverable data.

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